Management Fees, Client Money Protection & Complaints

Property management fees

Our property management fee is 15% of rent collected, including VAT, and includes all services within our agreed property management package. There are no additional management service fees.

Third-party costs, including contractors’ repairs, maintenance works and statutory inspections, are separate from our management fee and payable in accordance with your management agreement.

Client money protection

Belpark Estates Ltd is a member of Client Money Protect, a government-approved client money protection scheme.

Membership number: CMP013742

Independent redress

Belpark Estates Ltd is a member of the Property Redress Scheme, a government-approved independent redress scheme.

Membership number: PRS027520

Complaints procedure

Belpark Estates Ltd aims to provide a professional and reliable property management service. If you are dissatisfied, please contact us so that we can investigate your concerns.

How to complain

Please send your complaint to:

Please include your name, contact details, property address, a description of your concerns, relevant supporting documents and the outcome you are seeking.

Please let us know if you require assistance or reasonable adjustments when making your complaint.

Our response

We will acknowledge your complaint within three working days.

The Executive Director, or an appropriate senior member of staff, will investigate your concerns. We aim to provide a full written response within ten working days of our acknowledgement.

If more time is needed, we will explain the reason for the delay and provide an expected response date. Our response will explain our findings and any proposed action.

If you remain dissatisfied, please explain why and request a review. We will consider any further information and confirm our final position in writing.

Independent redress

Belpark Estates Ltd is a member of the Property Redress Scheme.

If you remain dissatisfied after our final response, or eight weeks have passed since we received your written complaint without a satisfactory resolution, you may refer your complaint to Property Redress, subject to its eligibility rules.

The service is free for consumers. You must refer your complaint within 12 months of your last communication with us about the issues concerned.

This procedure does not affect your statutory rights.